Terms & Conditions

Last updated: 1 July 2026.

These Terms and Conditions ("Terms") govern your use of the Multilateral Studio website, and your purchase or use of any product or service offered by Multilateral Studio ("we", "us", "our"), including Slots v. Loops™ and other books, the British-LatAm Field Kit™, the Multilateral Circle™ membership, the British-LatAm Friction Scorecard™, the Friction Dispatch™ newsletter, and consulting and interpreting services (The Bilateral™, The Brief™, The Advance™, The Workshop™, and The Keynote™), together the "Services". 

By using our website, purchasing a product, booking a service, or joining the Circle, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website or purchase our Services. 

Who we are

Multilateral Studio is a sole-trader. Our registered address is 410 Wimbledon Park Road, London SW19 6PN, United Kingdom. Contact us on [email protected].

Our products and services

We offer, broadly:

• Books and digital content: Slots v. Loops™ and related titles, available in print, ebook, audio, and combo formats
• The British-LatAm Field Kit™: a masterclass and downloadable resources
• The Multilateral Circle™: a paid, recurring membership community
• Free tools: the British-LatAm Friction Scorecard™ assessment and the Friction Dispatch™ newsletter
• Consulting and interpreting services delivered personally by Cecilia Lipovsek: The Bilateral™ (interpreting), The Brief™ and The Advance™ (pre-engagement coaching and briefings), The Workshop™ (corporate workshops), and The Keynote™ (speaking engagements)

Prices for all products and services are shown in GBP (£) and may change at any time. The price you pay is the price shown at the point of purchase or as agreed in writing for bespoke bookings.

Payment

Payments for books, the Field Kit, and Circle membership are processed through our website, via our payment processor Kajabi Payments. We do not store full card details. Bespoke services (The Bilateral™, The Brief™, The Advance™, The Workshop™, The Keynote™) are booked directly and paid via bank transfer or by card via Stripe. 

Your right to cancel (digital products)

If you are a consumer buying digital content (such as an ebook or the Field Kit) online, UK law normally gives you a 14-day right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because our digital content is typically available to you immediately on purchase, you agree that by choosing to access or download it, you consent to this happening straight away and acknowledge that you lose the right to cancel once access has begun. 

Cancellations, rescheduling, and refunds (bespoke services) 

For The Bilateral™, The Brief™, The Advance™, The Workshop™, and The Keynote™, specific terms and conditions will be agreed on with the client on individual basis.

Multilateral Circle™ membership can be cancelled at any time and will not renew for the following billing period. No refunds will be offered for the current billing period on cancellation.

Books and the Field Kit are non-refundable once accessed or downloaded, other than as required by law. 

Intellectual Property

Slots v. Loops™, The Slot System™, The Loop System™, the British-LatAm Friction Scorecard™, the British-LatAm Field Kit™, the Multilateral Circle™, The Bilateral™, The Brief™, The Advance™, The Workshop™, The Keynote™, The DiploTerp Blueprint™, The Terpreneur Method™, and the Multilateral Studio name and logo are trademarks of Multilateral Studio. All website content, book content, course materials, and downloadable resources are protected by copyright and remain our property. 

When you buy a book, the Field Kit, or join the Circle, we grant you a personal, non-exclusive, non-transferable licence to use that content for your own individual or internal business use. You may not resell, redistribute, publicly share, or create derivative works from our content, and you may not use our systems or materials as the basis for a competing product, course, or service. 

Confidentiality

Anything you share with us in the course of a Brief™, Advance™, Workshop™, Keynote™, or Bilateral™ engagement, including the specific situations, relationships, and organisations you describe, is treated as confidential and is not shared, referenced, or used in case studies, marketing, or elsewhere without your explicit permission. 

No professional advice and no guarantee of outcome

Our content and services provide cultural intelligence coaching and training. They are not legal, financial, diplomatic, or other regulated professional advice, and should not be relied on as such. We cannot and do not guarantee the outcome of any meeting, negotiation, or interaction you apply this work to — results depend on your own actions, your specific situation, and factors outside our control. 

Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under English law.

Subject to that, to the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website, products, or services, and our total liability for any claim relating to a purchase is limited to the amount you paid for that product or service.

Website and third-party links

You agree not to use our website in any way that is unlawful, or that could damage, disable, or impair it. Our website may link to third-party websites; we are not responsible for their content or privacy practices. 

Governing law

These Terms are governed by the law of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts there. 

Complaints

If you have a complaint about a product, service, or these Terms, please contact us first at [email protected] so we can try to resolve it directly. 

Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website, and continuing to use our website or Services after an update means you accept the change. 

Contact us

Email: [email protected]