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Square peg, round slot perspectives

'To know another's language and not his culture is a very good way to make a fluent fool of one's self.' ~ Winston Brembeck

I've watched hundreds of Latin ...

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Baroness in Parliament. First name at the reception. the friction dispatch

A trade delegation visits Westminster. The formal session runs exactly as expected: introductions through the chair, questions in turn, everyone addressed corre...

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Westminster One: Big Ben to Buckingham Palace spare hour

When I first moved to London over a decade ago, I kept getting disoriented. The Thames, one of my reference points, was never where I thought it was.

Buenos Ai...

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Why soft power starts with seeing the friction perspectives

The soft skills that were enough five years ago aren't enough anymore. And I don't mean languages, though fluency matters. I mean the ability to understand how ...

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To CC or not to CC: that is the friction the friction dispatch

Every Monday, a Mexican public affairs manager at a London-based organisation sends an update to her British peers. Same three people, same format, most weeks n...

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When your body says more than your words the friction dispatch

Most professionals preparing for a British-LatAm meeting think about what they are going to say. Very few think about what their body is already saying before t...

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What's The Loop System™ and why it works perspectives

I built the Slot System™ first. The harder question was what shape the other side would take.

I kept coming back to something small: the difference between my ...

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When ‘now’ means different things the friction dispatch

There is a phrase that became a kind of shorthand during the pandemic years, when every meeting moved online and every delegation that used to fly into London s...

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Slots v. Loops™ & The Lasso Way perspectives

Ted Lasso is back, and I won't pretend I’m not delighted.

I remember watching the previous seasons and recognising my own work as a diplomatic interpreter in T...

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NOT SURE WHERE TO START? 

Learn the systems

Slots v. Loops gives both sides of the visit the cultural logic they're missing.

Read chapter one →

See the friction. Close the gap.