The room that split in two relational dimension the friction dispatch

Half the room ended up by the window. Half by the bar. Nobody planned it, and nobody moved for twenty minutes.

I watched this happen at a reception mixing UK a...

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Are you making eye contact or demanding it? spatial dimension the friction dispatch

A Mexican corporate affairs manager spends the weekend before a big London pitch working through a business masterclass online. Lesson four says that holding ey...

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The follow-up that disappeared temporal dimension the friction dispatch

You sent the follow-up the same afternoon. Summary of what was agreed, action points, a suggested date for the next call. Clear, prompt, professional.

Then not...

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The yes that wasn’t conversational dimension the friction dispatch

‘We'll certainly take that on board.’

You leave the meeting satisfied. The questions were good. Someone on their side even mentioned exploring next steps. You ...

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The sandwiches gave it away relational dimension the friction dispatch

I have accompanied a lot of technical missions over the years. British hosts, Latin American visitors, a full programme of back-to-back meetings, and lunch serv...

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They liked you. That wasn’t the problem. relational dimension the friction dispatch

By the time the coffee arrived, you’d been introduced to two people who weren’t on the original invite, the conversation had moved well off the agenda, and nobo...

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The agenda was aspirational temporal dimension the friction dispatch

You sent the agenda four days out.

Three items. Tight. Time-boxed. One page attached to the calendar invite so everyone could come prepared.

They confirmed at...

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There is no such thing as LatAm Spanish conversational dimension the friction dispatch

Contrary to what most British professionals assume, interpreting a technical meeting about infrastructure is often simpler than interpreting the lunch that foll...

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There’s a season inside The Season and you're missing it relational dimension the friction dispatch

Between late March and September, something shifts in the way British professionals relate to each other. The diary fills differently. Conversations have a diff...

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