Letters

You both spoke English. That was the problem.

conversational dimension the friction dispatch

There is a particular kind of British-LatAm meeting that runs entirely in English, goes smoothly by all appearances, and produces a follow-up where both sides discover they understood something different.

Not because anyone was unclear. Not because the English was poor. But because the two sides were not, in any meaningful sense, speaking the same language.

One was speaking English. The other was speaking Globish. And nobody in the room knew the difference.

The situation

Globish, a term coined by Jean-Paul Nerriere, describes the version of English that has become the default language of international business: a subset of roughly 1,500 high-frequency words, simplified grammar, and stripped-back idiom. It is the English that gets taught in schools across Latin America, spoken at trade conferences, and used in the emails that cross between London and Buenos Aires every day.

It is also not English.

Not in the sense that matters in a British negotiation. British English is not just a vocabulary, it is a register, a set of conventions, a dense system of understatement, indirection, and implication that is largely invisible to native speakers and almost entirely opaque to Globish users. When a British professional says ‘that’s quite interesting’, they may mean they dislike the idea. When they say ‘I’ll bear that in mind’, they almost certainly mean they won’t. When they ask ‘would it be worth considering’, they are making a strong recommendation, not posing a genuine question.

A Latin American professional with excellent Globish hears the words. They miss the meaning. And they walk out of the meeting with the wrong read on where things stand.

The friction

The friction here is invisible precisely because the surface-level communication appears to be working. Both sides are speaking English. Both sides are being understood at the level of individual words and sentences. Neither side has any indication that the interpretive layer — the register, the implication, the weight of what is left unsaid — is not being shared.

This is compounded by what Kate Fox, in Watching the English, calls ‘body English’: the parallel system of tutting, eyebrow-raising, lip-pursing, and dry coughing that British professionals use to communicate in real time without words. It is a supplementary language that operates continuously alongside speech, and it is almost entirely opaque to non-native observers, including highly fluent ones.

A Latin American professional can speak excellent English, read the room attentively, and still miss half the conversation because the half that matters was never spoken aloud.

Slots v. Loops™ in action

The conversational dimension of the Slots v. Loops™ systems addresses this directly. The gap between what is said and what is meant, between social alignment and operational alignment, is widest in precisely these meetings: the ones that run smoothly in English, with no interpreter, where everyone assumes the communication is working.

There are two practical moves worth making in any British-LatAm meeting conducted in English. The first is to close the meeting with explicit confirmation of what was agreed; not ‘I think we are aligned’ but a named list of specific next steps, owners, and dates. That confirmation catches the Globish gap before it becomes a follow-up problem.

The second is to treat a native English speaker in the room as a resource rather than a formality. Not for translation, but for register; someone who can tell you afterwards whether ‘that’s quite interesting’ was a yes or a no. That knowledge is not a luxury. In a negotiation, it is the difference between reading the room correctly and walking away with the wrong conclusion.

Over to you

Think of the last British-LatAm meeting you conducted in English. Are you confident both sides left with the same understanding or did you assume fluency meant alignment?

Until next Tuesday,

Cecilia

FROM THE DESK OF CECILIA

Read the friction as it happens

Get The Friction Dispatch in your inbox every Tuesday and a Desk summary every Saturday.

Read by diplomats and executives. Unsubscribe any time.

You may also like

Westminster One: Big Ben to Buckingham Palace

Why soft sower starts with seeing the friction

To CC or not to CC: that is the friction

When your body says more than your words

NOT SURE WHERE TO START? 

Learn the systems

Slots v. Loops gives you the cultural logic you're missing. Free sample chapters inside Multilateral Studio.

Get Slots v. Loops →

See the friction. Close the gap.


Â