To CC or not to CC: that is the friction relational dimension the friction dispatch

Every Monday, a Mexican public affairs manager at a London-based organisation sends an update to her British peers. Same three people, same format, most weeks n...

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When your body says more than your words spatial dimension the friction dispatch

Most professionals preparing for a British-LatAm meeting think about what they are going to say. Very few think about what their body is already saying before t...

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When ‘now’ means different things temporal dimension the friction dispatch

There is a phrase that became a kind of shorthand during the pandemic years, when every meeting moved online and every delegation that used to fly into London s...

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You both spoke English. That was the problem. conversational dimension the friction dispatch

There is a particular kind of British-LatAm meeting that runs entirely in English, goes smoothly by all appearances, and produces a follow-up where both sides d...

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The room that split in two relational dimension the friction dispatch

Half the room ended up by the window. Half by the bar. Nobody planned it, and nobody moved for twenty minutes.

I watched this happen at a reception mixing UK a...

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Are you making eye contact or demanding it? spatial dimension the friction dispatch

A Mexican corporate affairs manager spends the weekend before a big London pitch working through a business masterclass online. Lesson four says that holding ey...

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The follow-up that disappeared temporal dimension the friction dispatch

You sent the follow-up the same afternoon. Summary of what was agreed, action points, a suggested date for the next call. Clear, prompt, professional.

Then not...

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The yes that wasn’t conversational dimension the friction dispatch

‘We'll certainly take that on board.’

You leave the meeting satisfied. The questions were good. Someone on their side even mentioned exploring next steps. You ...

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The sandwiches gave it away relational dimension the friction dispatch

I have accompanied a lot of technical missions over the years. British hosts, Latin American visitors, a full programme of back-to-back meetings, and lunch serv...

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